Our goal is to improve day by day with the testimony of our customers. We value any input and feedback that helps us to improve the sales and customer service process.
Our PQRS form in Clones and Peripherals
Petition: It is the fundamental right of every person to submit respectful requests to the store for reasons of general or particular interest and to obtain their prompt resolution.
Complaint: It is the manifestation of protest, censure, dissatisfaction or disagreement formulated by a person in relation to a conduct considered irregular by one or several employees in the performance of their duties.
Claim: It is the right of any person to demand, claim or demand a solution, either for general or particular reason, regarding the improper provision of a service or the lack of attention to a request.
Suggestion: It is the expression of an idea or proposal to improve the service or management of the store.
Thank you for your willingness to use this medium to tell us your testimony of service. Our goal is to improve day by day in order to offer the best pre and post-sales customer service possible. You can also send your compliments and suggestions here.
Do not use this form if you are requesting a product warranty.
If you are going to request a warranty, please contact us directly by phone at the following numbers:
Bogota: (602) 474 0303
Medellin: +57 304 454 4169
You can write to [email protected] to make your request sending all the necessary supports.
